All orders are shipped within one day of order receipt. We strongly recommend that you stick with the “Economy Shipping” option on our storefront, as it is by far the fastest delivery from door-to-door. It is also a real bargain. (We also use UPS at an additional charge.) If you have an urgent need for your order, ProActive BioProducts customers are often upgraded without any additional charge to a priority status. Just ask us, and if we can do it, we will!
It is the policy of ProActive BioProducts Inc. to deal with customer issues quickly. Customer service concerns are best dealt with by calling our toll-free number (877-282-5366 x702) and/or by filling out the online customer service alert form at the Contact Us page. We will do whatever we can to solve your problem in a fair and efficient manner.
Our refund policy is a money-back return guarantee. You may return your purchase if you are unhappy for any reason, simply by mailing the remaining product to our offices within 60 calendar days from the purchase date. Please include a note with your order number and a request for refund or replacement, and your request will be honored. Returns are made to:
ProActive BioProducts Inc.
500 Foothills South Drive, Suite 2
Sedona, AZ 86336.